Return Cancellation Form

Return & Cancellation Form

Need to send something back, swap it, or cancel an order that has not shipped yet? Complete the form below — it takes a minute — and our team will confirm the next steps by email within 2 business days. There is no charge for submitting a request.

Please Note

• Returns are accepted within 90 days of delivery; items must be unused, in original packaging, with tags and accessories.
• Cancellations are free before the order ships.
• Returns are free — we cover return shipping. Damaged, defective or wrong items are always our responsibility — attach photos below.
• Do not ship anything until you receive our authorization email with the return address (2126 Harcourt Place, Odessa, FL 33556, United States).
• Refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method.

Request Form

After You Submit

within 2 business days you will receive our email confirming whether the request is approved and, for returns, the return address and authorization number to include in the parcel. Ship the item with tracking and keep proof of postage. Once we receive and check it, the refund is processed 5–10 business days after we receive and inspect the item to the original payment method; cancelled orders are refunded within 7 business days.

Prefer to Talk to Us?

If you would rather not use the form, write to support@telra-usa.com with your order number; we handle requests Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)).

Last updated: September 18, 2026.