Privacy policy

Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Telfa, owned and operated by Baldeon Suarez Anthony (2126 Harcourt Place, Odessa, FL 33556), collects, uses, and protects your personal information when you visit or make a purchase through telra-usa.com. We are committed to protecting your privacy in accordance with applicable US federal and state laws, including FTC regulations and the California Consumer Privacy Act (CCPA) for California residents. EU customers are additionally protected under the General Data Protection Regulation (GDPR).

1. Information We Collect

  • Identity information: first name, last name
  • Contact information: email address, phone number (if provided)
  • Shipping information: delivery address
  • Transaction information: products purchased, order value, payment confirmation (we do not store card details)
  • Technical information: IP address, browser type, device type, pages visited (via cookies and analytics tools)
  • Communications: messages you send via email or our contact form

2. How We Collect Information

  • Directly from you when you place an order, submit a form, or sign up for marketing communications
  • Automatically through cookies and tracking technologies when you browse our store (see our Cookie Policy)
  • From third-party services integrated into our store, such as Shopify and Google Analytics

3. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmation and shipping notifications
  • To respond to customer inquiries and complaints
  • To comply with legal obligations
  • To prevent fraud and ensure security
  • To improve website performance and user experience (analytics — with your consent)
  • To send marketing communications (only if you have opted in)

4. How Long We Keep Your Information

  • Order and transaction data: up to 7 years (tax and accounting obligations)
  • Customer support communications: up to 3 years from last interaction
  • Marketing preferences: until you unsubscribe or withdraw consent
  • Analytics and technical data: up to 13 months

5. Sharing Your Information

We do not sell your personal information. We may share it with the following categories of service providers, solely to operate our business:

  • Shopify Inc.: our e-commerce platform provider
  • Payment processors: Shopify Payments and associated card networks (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, Shop Pay
  • Shipping and logistics partners: to fulfill and deliver your order
  • ParcelPanel: shipment tracking service (telra-usa.com/apps/parcelpanel)
  • Analytics providers: Google Analytics (anonymized data)
  • Advertising platforms: Meta and Google Ads (with your cookie consent)

6. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to know: request information about the personal data we collect, use, and share
  • Right to delete: request deletion of your personal data, subject to legal exceptions
  • Right to opt out: we do not sell personal information — this right does not currently apply
  • Right to non-discrimination: we will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, contact us at support@telra-usa.com with the subject line "CCPA Rights Request".

7. EU Customers — GDPR Rights

If you are located in the European Union, you have additional rights under the GDPR:

  • Right of access, rectification, erasure, restriction, portability, and objection
  • Right to withdraw consent at any time without affecting prior processing
  • Right to lodge a complaint with your national data protection authority

To exercise GDPR rights, email us at support@telra-usa.com with the subject line "GDPR Rights Request".

8. International Data Transfers

Some of our service providers, including Shopify and Google, may process data outside the US. For EU customers, we ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms.

9. Changes to This Policy

We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision. We recommend reviewing this page from time to time.

10. Contact Us

  • Email: support@telra-usa.com
  • Address: Baldeon Suarez Anthony, 2126 Harcourt Place, Odessa, FL 33556