Shipping policy

Shipping Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations on e-commerce disclosures.

1. Shipping Regions

Telfa currently ships to addresses within the continental United States, Alaska, and Hawaii only. We do not ship to US territories (Puerto Rico, Guam, US Virgin Islands) or internationally at this time.

2. Processing Time

Orders are processed within up to 48 business hours of purchase confirmation. Orders placed on weekends or US public holidays will begin processing on the next business day.

Once your order is dispatched, you will receive an email with your tracking number and a link to track your shipment in real time at telra-usa.com/apps/parcelpanel.

3. Estimated Delivery Time

After dispatch, estimated delivery to most US addresses is:

  • Standard delivery: 7 to 15 business days

Total estimated time from order placement to delivery: 7 to 15 business days (including processing).

Delivery times are estimates and may vary due to carrier delays, high-demand periods (holidays, promotional events), or circumstances beyond our control such as weather events or carrier disruptions.

4. Free Shipping

Telfa offers free shipping on all orders to the United States. No minimum order value required.

5. Order Tracking

Once your order ships, you will receive an email with your tracking number. Track your shipment in real time at:

telra-usa.com/apps/parcelpanel

If your tracking number is not showing updates within 5 business days of receiving the shipping confirmation, please contact us at support@telra-usa.com.

6. Delivery Issues

If your order is marked as delivered but you have not received it, please:

  1. Check with neighbors or building management.
  2. Wait 2 business days — carrier updates can sometimes be delayed.
  3. Contact us at support@telra-usa.com if the package has still not arrived.

Telfa is not responsible for packages lost after confirmed delivery to the provided address. We recommend ensuring your delivery address is accurate and secure at the time of order placement.

7. Incorrect Address

Please double-check your shipping address before confirming your order. If you notice an error, contact us immediately at support@telra-usa.com. We will do our best to make corrections, but we cannot guarantee changes once an order has been dispatched.

8. Contact

For any shipping-related questions: support@telra-usa.com
We respond within 2 business days (Monday to Friday, 9:00 AM – 6:00 PM Eastern Time).