Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and Florida Unfair and Deceptive Trade Practices Act (FDUTPA) — Fla. Stat. §§ 501.201–501.213.

1. Return Window

Telfa offers a 90-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided the conditions below are met.

To initiate a return, please contact us through one of the following channels:

  • Email: support@telra-usa.com — include your full name, order number, and the item(s) you wish to return
  • Return form available at: telra-usa.com

2. Return Conditions

Office accessories (desk organizers, pen holders, monitor stands, cable management, desk pads, file trays, paper clips, staplers, tape dispensers, and similar items):

  • Items must be unused and in their original, unaltered condition.
  • Items must show no signs of use — no scratches, marks, dents, or adhesive residue from attached labels or stickers.
  • No writing, personalization, or engraving may have been applied to the item.
  • All original components and accessories must be present and intact (e.g., cable clips, screws, rubber feet, compartment dividers, refill components).
  • Original packaging must be present and in good condition — box, inserts, protective film if applicable.
  • Original tags and labels must be attached and undamaged.

All items:

  • The return request must be submitted within 90 calendar days of receiving the order.

Non-returnable items:

  • Items showing any signs of use: scratches, marks, adhesive residue, or dents from use.
  • Items with writing, personalization, or modifications applied.
  • Items with missing components, accessories, or original packaging.
  • Consumable items that have been opened or had their seal broken (ink refills, correction tape, adhesive pads).
  • Items with removed or damaged tags and labels.
  • Sale or clearance items explicitly marked as final sale at the time of purchase.

3. Return Process

  1. Contact our team at support@telra-usa.com or via the return form at telra-usa.com, providing your order number and the items you wish to return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, repack the item in its original packaging with all components, and ship the parcel to the address we provide.
  4. After we receive and inspect the returned item, we will process your refund or exchange as described below.

4. Return Shipping Costs

  • Defective or incorrect item: Telfa covers all return shipping costs.
  • Change of mind / voluntary return: Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service.

5. Refunds

Once the returned item is received and inspected, Telfa will process the refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error attributable to Telfa. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item for a different product or variant, indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, a full refund will be issued.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at support@telra-usa.com within 48 hours of receiving the order. Include photos documenting the condition of the product and packaging.

Telfa will arrange, at no additional cost, the shipment of a replacement product or, if unavailable, a full refund including original shipping costs.

8. Cancelled Orders or Out-of-Stock Products

If a product is unavailable at the time of order processing, Telfa will notify you by email and cancel the order, issuing a full refund within 14 calendar days via the original payment method.