Contact information
Contact Us
We are here to help before, during and after your purchase. Below are all the ways to reach Telra, our business details, and what to expect when you contact us.
1. Business Details
- Store: Telra — telra-usa.com
- Legal owner: Baldeon Suarez Anthony (an individual seller)
- Business address: 2126 Harcourt Place, Odessa, FL 33556, United States
- Activity: online retail of office accessories
- Charges appear on your card statement as: TELRA-USA.COM
2. Ways to Contact Us
- Email: support@telra-usa.com — best for order questions, returns and anything that needs a written record.
- Contact form: https://telra-usa.com/pages/contact — available from the footer of every page.
- Return form: https://telra-usa.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Telra, 2126 Harcourt Place, Odessa, FL 33556, United States
Please include your order number in every message so we can help faster.
3. Hours
We answer Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.
4. Complaints
We take complaints seriously. Write to support@telra-usa.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the Florida Attorney General's consumer protection office, the FTC, or your state's consumer agency.
5. Accessibility
Telra is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at support@telra-usa.com; we will assist you directly and look at how to fix the issue.
Last updated: September 18, 2026.