Terms of service

Terms of Use and Sale

Welcome to Telra. These Terms form a binding agreement between you and Baldeon Suarez Anthony, the operator of telra-usa.com, and apply to all visits and purchases. Our Return and Refund Policy, Shipping Policy and Privacy Policy are part of these Terms. Your use of the Site or completion of an order constitutes acceptance.

1. Age Requirement

You must be at least 18 years old, or the age of majority in your state, to make a purchase. The Site is not directed to children under 13 and we do not knowingly collect personal information from them; if we learn that we have, we delete it. By ordering you represent that you are legally capable of entering into a binding contract and that the payment method you use is yours or you are authorized to use it.

2. The Seller

The Site is operated by Baldeon Suarez Anthony, an individual seller engaged in online retail of office accessories. Business address: 2126 Harcourt Place, Odessa, FL 33556, United States. Email: support@telra-usa.com. Customer support hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET).

3. Orders and Contract Formation

When you complete checkout you make an offer to purchase the items in your cart. We confirm receipt by email and accept the offer by dispatching the goods; until then either party may cancel. We reserve the right to refuse an order — for example if a product is out of stock, a price was displayed incorrectly, our fraud checks are not satisfied, or the delivery address is outside our shipping regions — and in that case we refund you in full within 7 business days. Quantity limits may apply to some products.

4. Shipping and Delivery

Delivery is available to the United States. Processing takes 1–2 business days, then 7–14 business days with Standard Shipping (USD 9.99; free from USD 189) or 7–11 business days with Express Shipping (USD 21.90). Tracking is provided for every shipment. Should a shipment be delayed beyond the promised date, we tell you in advance and you may cancel free of charge for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Our Shipping Policy contains the complete terms and forms part of this agreement.

5. Prices, Taxes and Currency

Prices are quoted in USD and can change without notice, but the price you see when you order is the price you pay. Applicable taxes (calculated at checkout based on the shipping address) and any shipping charge appear at checkout before payment, so the final total is always visible before you commit. Promotional "was" prices are genuine prior prices. Should an obvious pricing mistake occur, we are not obliged to sell at the wrong price: we will tell you and let you decide whether to proceed.

6. Payment

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Payments are processed securely by Shopify Payments (powered by Stripe); we do not store full card numbers on our servers. Your card is charged when the order is placed. The charge appears on your statement as TELRA-USA.COM. If a charge is declined, or our payment provider's fraud screening flags the order, we may ask you for additional verification or cancel the order. If you believe a charge is incorrect, please contact us before contacting your bank — most issues are resolved within a business day.

7. Refund and Cancellation Policy

You may cancel an order free of charge before the order ships and return most items within 90 days of delivery for a refund or exchange. Items must be unused and in their original packaging; certain products are non-returnable for hygiene or legal reasons. Returns are free — we cover return shipping. Returns are sent to 2126 Harcourt Place, Odessa, FL 33556, United States. Approved refunds are issued 5–10 business days after we receive and inspect the item to the original payment method, and refunds for cancelled orders within 7 business days. Damaged, defective or incorrect items are replaced or refunded at our cost. The complete Return and Refund Policy is part of these Terms and is presented to you before checkout.

8. Content Ownership

The Site and everything on it, including the Telra name and logo, images, copy and design, belong to us or our licensors. You receive a limited, revocable license to use the Site to shop; no other rights are granted. Copying our content for commercial use, scraping the Site or reusing our images requires our written consent. Notices of alleged infringement should be sent to support@telra-usa.com.

9. Acceptable Use and Reviews

You agree not to use the Site for any unlawful purpose, to place fraudulent orders, to interfere with its security or operation, or to misuse promotional codes. Customer reviews published on the Site are from verified purchasers; we do not publish fake reviews. By submitting a review or other content you grant us a non-exclusive, royalty-free license to display it, and you confirm it is honest and your own. We may remove content that is offensive, misleading or unrelated to the product.

10. Limitation of Liability

To the fullest extent permitted by law, Telra and its owner are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits or data, arising from your use of the Site or any product, and our total liability for any claim related to an order is limited to the amount you paid for that order. This limitation does not apply to liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection statutes. Some jurisdictions do not allow the exclusion of certain damages, so parts of this section may not apply to you.

11. Warranties and Disclaimer

Products are covered by the 12-month limited warranty against manufacturing defects described in our Return and Refund Policy. To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the term of that limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The Site itself is provided "as is" and we do not warrant that it will be uninterrupted or error-free.

12. Products and Availability

Descriptions, specifications and photographs are provided in good faith and are as accurate as we can make them; small differences in color or finish can result from photography, lighting and display settings. Telra sells generic, unbranded products; references to third-party brands, if any, describe compatibility and imply no endorsement. Listing an item does not guarantee stock. Where an item sells out after you order, you may wait, choose an alternative or receive a full refund.

13. How to Reach Us

Questions about these Terms or an order: support@telra-usa.com · contact form · Telra, 2126 Harcourt Place, Odessa, FL 33556, United States. Support hours Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)). Charges from us appear on your statement as TELRA-USA.COM.

14. Disputes

These Terms and any purchase are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-law rules, and by the Florida Deceptive and Unfair Trade Practices Act, Fla. Stat. § 501.201 et seq. where it applies. Please contact us first at support@telra-usa.com: almost every issue is resolved by our support team within a few days. Arbitration agreement. If a dispute cannot be resolved informally within 30 days, you and we agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court. Class action waiver: claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You may opt out of this arbitration agreement by emailing us within 30 days of your first purchase. This section is governed by the Federal Arbitration Act. Nothing in this section prevents you from filing a complaint with the consumer protection office of your state attorney general or with the Federal Trade Commission.

15. Changes, Severability and Entire Agreement

These Terms can change; check the date at the bottom of this page, and remember that each order is governed by the Terms published when it was placed. Should a court hold any clause invalid, the other clauses remain binding. Not enforcing a right today does not mean we give it up. Together with our Return and Refund, Shipping and Privacy Policies, these Terms are the complete agreement between us, replacing any earlier terms. Rights under these Terms are personal to you and not transferable; we may transfer ours if the business is sold.

Last updated: September 18, 2026.