Terms of service

Terms of Service

In accordance with applicable US Federal Trade Commission (FTC) regulations, Florida Unfair and Deceptive Trade Practices Act (FDUTPA) — Fla. Stat. §§ 501.201–501.213, and EU Consumer Rights Directive 2011/83/EU for EU customers.

1. General Information

The following information is provided in compliance with applicable e-commerce disclosure requirements:

  • Owner: Baldeon Suarez Anthony, operating as Telfa
  • Brand name: Telfa
  • Address: 2126 Harcourt Place, Odessa, FL 33556
  • Email: support@telra-usa.com
  • Website: telra-usa.com
  • Business activity: E-commerce — office accessories

2. Scope and Acceptance

These Terms of Service govern your access to and use of telra-usa.com, as well as the purchase of products offered through the website. By accessing the website or placing an order, you agree to be bound by these Terms of Service.

Telfa reserves the right to modify these terms at any time. The version in effect at the time of each purchase will apply to that transaction.

3. Purchase Process and Contract Formation

  1. Product selection: Add the desired products to your cart.
  2. Shipping information: Provide your full name and delivery address.
  3. Payment method: Select your preferred payment method.
  4. Order review: Review your order summary, including products, prices, and shipping costs.
  5. Order confirmation: By clicking "Place order", you confirm the purchase and accept these Terms of Service.
  6. Email confirmation: Telfa will send you an order confirmation email, which constitutes the completion of the sales contract between the parties.

The language of the contract is English. These Terms of Service and the order confirmation together constitute the entire agreement between the parties.

4. Prices and Taxes

All prices displayed on telra-usa.com are shown in US Dollars (USD). Applicable taxes may vary depending on your location and will be displayed during checkout before order confirmation.

Prices may change at any time, without affecting orders already confirmed. Telfa offers free shipping on all orders.

5. Payment Methods

Telfa accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Payments are processed securely through Shopify Payments, which complies with Payment Card Industry Data Security Standards (PCI DSS). Telfa does not store full payment card details at any point.

6. Products

Telfa sells office accessories, including desk organizers, pen holders, monitor stands, cable management solutions, desk pads, file trays, staplers, tape dispensers, and similar workspace products. Product descriptions, images, and material specifications are provided in good faith. Colors may vary slightly depending on your device screen settings.

If you receive an item that does not match its description, please contact us at support@telra-usa.com within 48 hours of receipt. Telfa reserves the right to modify, discontinue, or limit the stock of any product without prior notice.

7. Returns and Refunds

Telfa offers a 90-day return window from the date you receive your order. Items must be unused, in their original condition, with all components and original packaging. Consumable items with broken seals are not eligible for return. For full details, please refer to our Returns & Refunds Policy.

8. Product Availability

Telfa makes every effort to keep the catalog and available stock up to date. If a product becomes unavailable after an order is confirmed, Telfa will notify you by email and cancel the order, issuing a full refund.

9. Intellectual Property

All content on telra-usa.com — including texts, images, photographs, logos, icons, graphic design, and source code — is the property of Telfa or its licensors and is protected by applicable intellectual property laws. Reproduction, distribution, public communication, or transformation of such content without prior written authorization from Telfa is strictly prohibited.

10. Acceptable Use

You agree to use the website lawfully and refrain from:

  • Using the website for fraudulent or unlawful purposes.
  • Attempting unauthorized access to computer systems or other users' data.
  • Transmitting viruses, malicious code, or any element that could damage Telfa's or third parties' systems.
  • Reproducing, copying, selling, or reselling any part of the website without express authorization.

11. Limitation of Liability

Telfa shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use the website. Telfa's maximum liability to the customer shall be limited to the total amount paid by the customer for the purchase that gave rise to the claim. This limitation does not affect any mandatory consumer rights under applicable law.

12. Governing Law

These Terms of Service are governed by the laws of the State of Florida and applicable US federal consumer protection laws, including FTC regulations and FDUTPA (Fla. Stat. §§ 501.201–501.213). Nothing in these Terms limits your rights under applicable mandatory consumer protection legislation.

13. Contact

For any questions regarding these Terms of Service, please contact us at support@telra-usa.com. We are committed to responding within 2 business days.